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Real Time Chats: |
You or your visitors can initiate
instant communication at any time. |
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Monitor your site: |
You can see how many visitors are there at your
site and which page are they at in real time. By the time they change
their page, you will see the change. |
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Multiple Chats: |
You can chat with any number of visitor at the same time. |
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Operator 2 Operator chat: |
Operators can inform each other before they transfer
a visitor to each other. |
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Operator 2 Operator transfer: |
Operators can tranfer visitors to each other during the conversation. |
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Auto-Save Conversations: |
Conversations are saved automatically, witha time-stamp,
operator and departmant information. |
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Search Conversations: |
You can search for any past conversation even during the chat with
the customer. |
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Structure the call-centre: |
You can define departments and struct??? |
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Capture visitor data: |
Capture visitors' technical data like their IP or which browser
are they using. |
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Track referrer information: |
See where are your visitors coming to your site
from? |
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Push Web Page: |
You can open a web page in front of your visitors to help them find
what they are looking for at your web site. |
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Mail Signature: |
You can place your chat button as a signature
to your e-mails so that receivers can initiate a chat directly from
their e-mail software. |
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Send Files: |
You can send any file to your visitor. |
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Canned responses: |
Commonly used messages can be saved and shared
among departments so that operators can send common messages by just
double clicking. |
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Canned Links: |
Just like common mesages, links can be stored and used by just double
clicking. |
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New Visitor Alert: |
As soon as a new visitor arrives to your site
you are informed by a sliding window rising from your system tray. |
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Web Based Administration: |
You can manage departments, operators and reach all reports using
the web based management centre. |
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Administration Software: |
Call centre manager can monitor all chats in real
time and send messages to operator in case they need to warn the operator. |
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IP requester: |
You can learn to whom the visitors' IP belongs to. |
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Auto update: |
New releases of SupportAlive are automatically
noticed and installed after your approval. |
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