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Features |
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Monitor
your site:You can see how many visitors are there
at your site and which page are they at in real time. By the
time they change their page, you will also able to see them
move through your web site with a history. |
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Multiple
Chats:You can chat with any number of visitor at
the same time. |
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Operator
2 Operator chat:Operators can assist each other.
Operator
2 Operator transfer:Operators can transfer
visitors to each other during the conversation.
Auto-Save Conversations:All communication is
saved automatically, witha time-stamp, operator and
departmant information. |
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Search
Conversations:You can search for any past conversation
even during the chat with the customer. |
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Structure
the call center:You can define departments and implement
your call center structure on SupportAlive. |
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Capture
visitor data:Capture visitors' technical data like
their IP or which browser are they using. |
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Track
referrer information: See where are your visitors
coming to your site from. If you are doing different advertisement
campaigns at the same time, you can see which campiagn is
doing well or not. |
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Push
Web Page:You can pop up a web page on your visitor's
screen to help them find what they are looking for at your
web site. |
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Mail
Signature:You can place your chat button as a signature
to your e-mails or any electronic document so that receivers
can initiate a chat directly from their e-mail software or
the electronic document. |
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Send
Files:You can send any file to your visitor. |
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Canned
responses:Commonly used messages can be saved and
shared among departments so that operators can send common
messages by just double clicking. |
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Canned
Links:Just like common mesages, links can be stored
and used by just double clicking. |
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New
Visitor Alert:As soon as a new visitor arrives to
your site you are informed by a sliding window rising from
your system tray. |
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Web
Based Administration:You can manage departments,
operators and access all reports using the web based management
center. |
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Administration
Software:Call centre manager can monitor all chats
in real time and send messages to operator in case they need
to warn the operator. |
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Auto
update:New releases of SupportAlive are automatically
noticed and installed after your approval. |
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